Terms of Service

1 · These terms

These terms govern your use of the Sociaro gateway and related services, provided by Sociaro Baltic OÜ, registry code 16252815, Tallinn, Estonia ("Sociaro", "we"). By using the service you agree to them. If you are agreeing on behalf of a company, you confirm you are authorised to do so.

2 · What the service is

Sociaro provides API access to AI models from multiple providers through a single endpoint and a single contract. We are a transparent proxy: we forward your request to the provider you addressed, unmodified, and return the response. We meter what it cost and bill you for it.

The catalogue changes as providers release and retire models. We add models continuously and will give reasonable notice before removing one you actively use, where the provider's own timeline allows it.

3 · Your account and keys

You need an account and an API key to use the service. Keys authenticate as you — keep them secret, and treat a leaked key as an incident. You are responsible for everything done with your keys, including by people you issue sub-account keys to.

Tell us promptly if you believe a key is compromised and we will revoke it. We will not rotate your keys without your instruction except where we must to protect the service.

4 · Acceptable use

You may not use the service to produce or distribute material that is unlawful where you or your users are, to generate sexual content involving minors, to impersonate a real person in order to deceive, to build systems whose purpose is unlawful surveillance or harassment, or to circumvent a provider's own restrictions.

Each model provider imposes its own usage rules, and those rules pass through to you. Where a provider prohibits something, it is prohibited here too, regardless of anything else in this section. Their policies are linked on the sub-processors page.

We may suspend access without notice where use threatens the service, breaches a provider's terms in a way that puts our relationship with them at risk, or is plainly unlawful. We will tell you why.

5 · Your content and your outputs

You keep everything. Your prompts, the media you upload and the outputs you generate are yours. We claim no licence over them beyond what is technically necessary to deliver the service to you — routing the request and storing the asset so you can retrieve it.

Whether a generated output is protectable, and who owns it, varies by jurisdiction and by provider. We make no representation about that. Check the provider's terms for the model you used.

5a · AI Act

Article 50 of Regulation (EU) 2024/1689 (the AI Act) has applied since 2 August 2026 and places transparency duties on both of us.

Marking of synthetic content. Outputs produced by generative models are artificially generated. Where the model provider embeds machine-readable marking — watermarking, provenance metadata or similar — it passes through to you unaltered, because we forward responses without modification. Where a provider does not mark its output, we cannot add marking on its behalf, and you should not assume an output is marked.

Your disclosure duty. If you deploy an output — publishing it, showing it to your own users, putting it in a product — the obligation to disclose that it is AI-generated is yours as deployer, not ours. That includes deepfake disclosure under Article 50(4) where it applies. We provide the plumbing; the disclosure to the people who see the content is your call and your responsibility.

Prohibited practices. Nothing in the service may be used for a practice prohibited by Article 5 of the AI Act. That prohibition sits on top of Section 4 and is not waivable.

6 · Prices and payment

Pricing is per model and per unit of use, quoted when you get access. You pay by card or against an invoice. Invoiced customers pay within the agreed terms; card customers are charged as usage accrues or against a prepaid balance, depending on what we agreed.

Prices are exclusive of VAT, which is added where applicable. If a provider changes its own pricing we may adjust ours; we give notice before an increase takes effect, and the notice period is what you agreed with us.

Usage figures recorded by the gateway are what we invoice from. If you dispute a figure, tell us within 30 days of the invoice and we will check it against the underlying records.

7 · Availability

We aim to keep the service running continuously, but we do not promise uninterrupted availability under these standard terms. A separate service level agreement is available for customers who need one.

The service depends on third-party providers. When a provider is degraded or unavailable, the models it serves are affected, and that is outside our control. Where a model is unavailable we do not charge for the failed requests.

8 · Confidentiality

Each of us may learn things about the other that are not public. Neither will disclose them, except to people who need to know and are under the same obligation, or where the law requires disclosure.

9 · Data protection

Our handling of personal data is described in the Privacy Policy. Where we process personal data on your behalf, the Data Processing Agreement applies and prevails over these terms on data protection matters.

10 · Warranties and liability

We provide the service with reasonable skill and care. Beyond that, and to the extent the law allows, the service is provided as is: we do not warrant that a model's output will be accurate, suitable for your purpose or free of error. AI models produce wrong answers. Review outputs before you rely on them.

Neither party excludes liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be excluded. Subject to that, neither party is liable for indirect or consequential loss, lost profits or lost data, and each party's total liability in any twelve-month period is limited to the fees you paid in that period.

11 · Term and termination

The agreement runs until either of us ends it. You may close your account at any time. We may terminate for material breach that is not cured within 30 days of notice, or immediately where Section 4 applies.

On termination your access stops and outstanding fees fall due. We keep records as described in the Privacy Policy; you can export your assets before you close the account, and should.

12 · Changes

We may change these terms. For material changes we give account holders at least 30 days' notice by email. If you do not accept a change, you may terminate before it takes effect.

13 · Law and jurisdiction

Estonian law governs this agreement, without regard to its conflict of laws rules. Disputes go to the courts of Harju County, Estonia, unless we agree otherwise in writing.